EVI - Európsky vzdelávací inštitút - www.evi.sk
Negotiation Skills – Convincing Negotiations in English
Date
Upon interest
Place
EVI n.o., Štúrova 3, Bratislava
Target Group
Training is focused on those, who feel the need to enhance their negotiating skills in English (sales managers, sales representatives, customers service representatives), especially those, who have not participated at such training.
The Goal of the Training
It is the aim of this training to enable the participants to:
- Negotiate more effectively persuasively even with difficult customers
- Use verbal and non verbal communication in a more focused and effective way
- Be able to influence own communication style with partner
- Analyze partners’ reactions and respond in an appropriate way with respect to the goal of the communication
- Make better agreements
Content
- Negotiation characteristics
- Specific language of English negotiations
- Interpret verbal signals
- How to influence partners
- Typology of partners, customers
- Effective responses
- Verbal and non-verbal communication
- Assertive argumentation and dealing with arguments
- How to set objectives at negotiations
- How to reach these objectives
- How to respond to NO
Methods and techniques: discussion, simulations, interactive exercise, role plays, case studies and video recordings.
Number of participants in a group
4 – 10
Duration
1, 5 – 2 days